Answer24

24/7 AI telephony · always with context

Know who is calling. Before the conversation starts.

Answer24 recognises inbound callers where it can and brings available customer data, CRM information and earlier conversations together at once. Pick up better prepared yourself, or let AI in your own voice answer, qualify and handle calls 24/7. Everything is recorded automatically in one Inbox.

Start with InboundBook a demo
  • Reachable 24/7
  • Your own AI voice
  • Automatic recognition
  • Recording & AI summary
  • Human handover
Incoming call11:42

Peter Jansen is calling

Van Dijk Logistics

  • Known prospect
  • Last conversation: yesterday · interested
  • Open action: send proposal
CRM foundContext loaded
AI answersAnswer myself

More than telephony

Your phone rings. Answer24 knows what came before it.

A traditional phone system mostly shows you a number. Answer24 links an incoming call, where it can, straight to the customer, company, CRM and conversation history you already hold.

  1. Incoming number
  2. Customer match
  3. Conversation history
  4. Enriched context
  5. The call

Who is calling?

Recognise existing leads, customers and contacts.

What do we already know?

See earlier conversations, notes, appointments, campaigns and open actions.

What else is known?

Enrich the context automatically from available company, CRM and other connected sources.

What happens now?

Answer it yourself, let AI handle the call, or transfer to the right colleague.

24/7 AI inbound

Let AI answer in a voice that fits your business.

Even when your people are busy or your business is closed, a valuable conversation need not be lost. Answer24 can answer inbound calls with AI in your own voice, understand them, and handle them the way you have configured.

Answer questions

Use available company, customer and knowledge context for relevant answers.

Qualify the caller

Ask what matters and record the answers automatically.

Plan the follow-up

Create a callback, an appointment or another next action.

Hand over to a person

Is personal contact needed? Transfer with the context attached.

Your voice · Your information · Your rules · Answer24 AI

One continuous conversation

Yesterday you called them. Today they call you.

Inbound is not separate from Answer24 Sales. When a prospect you approached calls back, Answer24 continues, where it can, with the same customer and conversation history.

Yesterday · outbound

Called Van Dijk Logistics

  • Interested
  • Asked for pricing
  • Open action: send proposal

Today · inbound

Peter Jansen is calling

  • Known prospect
  • Previous conversation found
  • Open action found

No conversation starts from nothing. One continuous customer relationship.

Recorded automatically

Hanging up does not mean starting the paperwork.

Where enabled, Answer24 processes the conversation further on its own and keeps the relevant information with the same customer context.

Call recording

Keep the conversation with the right history.

Transcription

Make the conversation searchable as text.

AI summary

Capture the important points automatically.

Lead qualification

Update the status and the relevant outcomes.

Follow-up

Make callbacks, appointments and next actions visible straight away.

One conversation. One history. One Inbox.

  1. 09:14New commercial opportunity found
  2. 09:15Data enriched
  3. 10:32Outbound contact
  4. 11:42Prospect calls back
  5. 11:42AI / colleague answers
  6. 11:46Recording and AI summary
  7. 11:46Lead qualified
  8. 11:47Appointment / next action

Every interaction makes the customer context for the next conversation more complete.

Reachable, intelligently

The right call to the right destination.

Decide for yourself how Answer24 handles inbound calls per number, per team or per situation.

Opening hours

Decide when people or AI are available.

Teams and routing

Route to the right colleague or group.

AI handling

Let suitable conversations be handled automatically.

Human handover

Transfer when personal contact is needed.

Fallback

Decide what happens when nobody is available.

Not answered does not mean forgotten.

A missed call stays part of the same customer context. Answer24 can recognise the caller where possible and make the callback or next action visible.

  1. Missed call
  2. Known context
  3. Callback
  4. Follow-up

Reachable 24/7, with context

Never let a valuable conversation start from nothing again.

Recognise who is calling, give your people the right context immediately, or let Answer24 AI answer, qualify and handle the call in your own voice.

Start with InboundBook a demo

Human when it matters. AI when it can. Context on every call.

Frequently asked questions

Can Answer24 recognise who is calling me?
Answer24 tries to link incoming numbers to available leads, customers, contacts and conversation history. Where configured and permitted, further context can be added.
Can AI answer my phone 24/7?
Yes, when AI handling is configured for that number or that flow.
Can I use my own voice?
Yes. The configured voice functionality can be used so AI handling matches the way your business sounds.
Can I still answer myself?
Yes. You decide whether a person, AI, or a combination of the two handles the call.
What happens when AI cannot work it out?
The call can be transferred according to the configured flow, or recorded as a callback or next action.
Are calls recorded and summarised?
Where enabled and applicable, recording, transcription and an AI summary can be stored with the same conversation history.